Return Policy
Because our products are produced to order, we do not generally offer voluntary returns, exchanges, or refunds for changes of mind, incorrect size selection, or personal preference, except where required by applicable consumer law.
Please review the product description and size chart carefully before ordering.
EU / EEA Customers — Right of Withdrawal
If you are a consumer covered by European Union or other applicable European consumer-protection law, you may have a statutory right to withdraw from an eligible online purchase within 14 days without giving a reason.
For goods, the withdrawal period generally begins when you, or a person designated by you, receives the goods. If an order is delivered in multiple shipments, the period begins when the final item is received.
How to exercise your right of withdrawal
To submit a withdrawal, return, or cancellation request, please use our online customer account portal:
https://account.amadeusapparel.com
Your withdrawal request must be submitted within the applicable withdrawal period.
Submitting a withdrawal request does not necessarily mean that an order already in production or in transit can be stopped.
If your order has already shipped
If your order has already been fulfilled or shipped, it may no longer be possible to cancel the shipment.
If you exercise a valid right of withdrawal after shipment, you must return the goods in accordance with the return instructions we provide.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.
Returning an item
After notifying us of your withdrawal, you must send the goods back without undue delay and within the period required by applicable law.
Unless otherwise required by law, you are responsible for the direct cost of returning the goods.
Return instructions and the appropriate return address will be provided after your request is received.
We do not provide prepaid return labels for change-of-mind withdrawals unless required by applicable law.
Condition of returned goods
You may inspect an item as reasonably necessary to determine its nature, characteristics, fit, and functionality.
You may be responsible for any reduction in value caused by handling or use beyond what is reasonably necessary to inspect the product. This can include, where applicable, extended wear, washing, damage, staining, alteration, or other use beyond normal inspection.
Where possible, please return products clean and in their original condition.
Refunds following withdrawal
For a valid statutory withdrawal, we will reimburse the payments required by applicable law, including the cost of our least expensive standard delivery option where required.
If you selected a more expensive or expedited delivery method, the additional cost above our standard delivery option is not refundable where permitted by law.
We may withhold reimbursement until the returned goods have been received or you provide evidence that they have been sent back, whichever occurs first, where permitted by applicable law.
Refunds will normally be made using the original payment method unless otherwise agreed.
Exchanges and incorrect sizes
We do not offer direct exchanges.
Please check the size chart carefully before ordering.
If you selected the wrong size and no statutory return right applies to your purchase, we cannot accept the item for exchange or refund.
Where you have a statutory right of withdrawal, you may exercise that right in accordance with the procedure above. If you would like another size, please place a new order separately.
Personalized products
Where permitted by applicable law, the statutory right of withdrawal may not apply to goods made to your individual specifications or clearly personalized for you.
This exception applies only where the product meets the requirements of applicable consumer law. The fact that an ordinary catalog product is produced after an order is placed does not by itself necessarily make that product personalized.
Damaged, defective, or incorrect products
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us as soon as reasonably possible using our Contact Form.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
Where appropriate, we may provide a replacement, refund, or another remedy at no additional cost.
For verified production errors or damaged products, you usually will not need to return the item unless we specifically request otherwise.
Nothing in this policy limits any mandatory statutory rights you may have regarding faulty, defective, or non-conforming goods.
Returns outside statutory consumer rights
Except where applicable law requires otherwise, products purchased from Amadeus Apparel are made to order and are not eligible for voluntary returns or exchanges due to:
- Change of mind
- Incorrect size selection
- Color or style preference
- Accidental orders
- Buyer’s remorse
Please review all product details and sizing information before completing your purchase.
Questions
If you have questions about a return, cancellation, damaged order, or your statutory rights, please contact us through our contact form.